Improving public service delivery through e-governanc

The main objective of the assignment was the inventorization national and municipal services, providing recommendations for e-services development and integration into the e-governance infrastructure.
Our team prepared an analytical survey of the current situation regarding e-services development, developed recommendations on how to better utilize existing resources and bridge gaps to improve the electronic delivery of national and municipal services.
Were Developed an inventory methodology based on EU or other accepted standards, methodology for optimization and cost efficiency, uniform standards for public service delivery, Visits to state bodies to collect information on services “as it is”, mapping existing administrative services and describing  500 services, proposals for further reengineering and redesign of 400 services, drafting legal acts resulting from the revised business processes, optimising the front office and back office workshare and workflows.