Analysis and re-engineering of up to 16 administrative services delivered by municipalities

The overall purpose of the Assignment is aimed at analysis and re-engineering/optimization of the selected administrative services with a final goal of improving the service efficiency, quality and access at the local leveRural Developmentl, through streamlining and simplifying processes, decreasing the time spent on services, and the number of documents submitted for receiving the service, reduction of the costs spent on service delivery.
Was implemented analysis of up to 16 administrative services delivered by the municipalities, analysis/assessment report of up to 16 administrative services delivered by the Municipalities, analysis of up to 16 administrative services delivered by the municipalities and service models and standards, including recommendations.